Please use the video chat feature of our Virtual Barrister service or visit a store in-person prior to making a purchase when you have specific requirements or concerns so we can ensure that you are getting what you want.Any differences due to a publisher's running change are not errors or the wrong item.when a publisher makes changes to an item or its packaging while still selling it as the same item.Items pictured on this website may not reflect running changes. If we cannot order a replacement or one is not available, we will cancel your order and issue a refund.If a delay occurs, we will get a replacement en route asap.It is possible that the item is missing or damaged and has not been updated yet.or that it is being purchased in-store right now. It is possible that the item was purchased since the last inventory update.intra-store transferrs generally occur Mondays and Fridays.it will ship the next day after it arrives, Monday - Friday.we will first transfer it to South Milwaukee.If the item is only in-stock at a different location.it will generally ship the next day, Monday - Friday.If the item is in-stock at our South Milwaukee location.Some publishers prohibit or restrict our ability to ship their items, sorry.We will ship most items to the contiguous 48-States.intra-store transfers generally occur Mondays and Fridays.If your item is being transferred from another store, we'll call when everything has arrived.If that store has inventory, this will generally be the same day.We will contact you via telephone when your item is ready at the store you select for pickup.Choose a store for pickup during Checkout under Shipping (enter ZIP code first). Dungeons & Dragons Frameworks: W01 Beholder - Dungeons & Dragons Frameworks miniatures are highly-detailed, customizable figures, created with more experienced.Please remember it can take some time for your bank or credit card company to process and post the refund too. If approved, you’ll be automatically refunded on your original payment method. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Ĭertain types of items cannot be returned, like trading card game cards and new sealed items. You can always contact us for any return question at and issues Return shipping will be credited to you if Items sent back to us without first requesting a return will not be accepted. To start a return, you can contact us at If your return is accepted we will instruct you how to ship your return back to us as well as where to send your package. If a replacement is not available a refund will be issued. We will replace non-working items with one of the same type. Returns are available for non-working items only, all sales of trading card game cards and new items are final. We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
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